Hiring a moving company isn’t just about who has the lowest price — it’s about finding a team you can trust to handle your home and belongings with care.

To help you feel confident in your choice, here are 8 essential questions to ask before booking a mover — plus the answers you should expect from a reliable, professional team (like us!).

Why it matters:

• You want peace of mind that your movers operate legally and are covered in case of accidents or damage.

What to expect from a reputable company:

• Proof of licensing (especially for Ontario-based movers)
• Liability coverage and workers’ comp insurance

Why it matters:

• Some movers give vague or lowball estimates, then add surprise charges later.

Ask for clarity on:

• Hourly rate or flat fee
• Travel time, fuel surcharges, or stair fees
• Packing materials and additional services

Why it matters:

• Whether you’re moving from a condo, townhome, or house, you want a team that understands the ins and outs of your type of move.

Ask about:

• High-rise moves (elevator bookings, tight hallways)
• Stairs or narrow entryways
• Long-distance or local experience

Why it matters:

• Hearing from real customers is one of the best ways to vet a moving company.

Look for:

• Google reviews
• Testimonials
• Referrals from family or friends

Why it matters:

• If packing feels overwhelming (we get it), it’s good to know if your movers can help.

Ask about:

• Full or partial packing services
• Specialty item packing (fragile, antiques, etc.)
• Boxes and materials available for purchase

Why it matters:

• Even with the best care, accidents can happen. You want to know how claims are handled.

Look for:

• Clear damage or claims policy
• Options for extra protection or valuation coverage

Learn about how we protect your belongings at every step of the move.

Why it matters:

• Life happens — a good moving company should be flexible and transparent about their policies.

Ask about:

• Cancellation notice requirements
• Rescheduling fees
• Refunds or deposits

See our booking and cancellation policy for full transparency.

Why it matters:

• A full-service mover saves you time and headaches.

Ask about extras like:

• Move-out cleaning services
• Temporary storage options
• Furniture disassembly/reassembly

We also offer professional move-out cleaning and short-term storage solutions for GTA residents.

Asking the right questions now means no surprises on moving day. And if a company avoids these topics? That’s your sign to keep looking.

At Paradise Movers, we believe in full transparency, clear communication, and service that actually makes your life easier.